Good Experience - Epson

Today I had a very pleasant experience with a problem I was having. A little over a year ago I bought an Epson Artisan 800 printer. This is an all-in-one printer with a flatbed scanner, a document feeder, a six color printer, fax, and wireless capability as well as a CD printing tray. I've been very pleased with this printer as it fits well with the way we use a printer. It lives in a closet in the center of the house, and all of the computers can print to it. It is a little noisy, but since it is in a closet, this doesn't matter much. About the only thing I have been disappointed with this printer is that you can only fax from scanned documents, i.e. you cannot send it documents to fax directly from the computer.

A few weeks ago the printer jammed on a sheet of paper. This has not been a big problem with this printer, but when it happened, it did a really good job. The paper got all crumpled up inside the unit. After removing it, and cycling power, the device gave me a "An error has occurred. Turn off the power, wait a few seconds and turn on the power. For details, see your documentation." I tried resetting power a few times, but the error persists. So I called Epson. They explained that this error indicates that something has failed mechanically in the printer. They then told me that they would send a replacement printer. I was impressed, since warranties on printers usually last 90 days or so.